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    BLACKOUT | BLACK FRIDAY ALL YOU NEED TO KNOW

    BLACKOUT IS BACK.
    And this time it's on another level. No second chances. No special treatment... this is anyone's game.

    With that in mind, we're sure you have a million of burning questions, that obviously, we'd be more than happy to answer...

    KEEP READING FOR ALL THE ANSWERS TO YOUR FREQUENTLY ASKED QUESTIONS.

    WHEN DOES BLACKOUT START AND HOW LONG WILL IT LAST?


    Wild Purpose Blackout will start on the 25th of November, at 6PM GMT. Click here to find out what time Blackout starts in your country! (Just enter 6PM GMT and then your country of residence to find the equivalent start time).

    Unfortunately, we haven't yet confirmed an end date, but all stock is subject to availability.

    WHICH ITEMS WILL BE DISCOUNTED AND AT WHAT PERCENTAGE?

    We can’t give you all the juicy details (YET!) but rest assured you’ll be able to shop selected lines with up to 83% off.

    Oh, and we'd recommend that you keep checking back throughout the week… Why? Well, we’ll be dropping a few new Wild Purpose products. Please note, these items WILL be discounted during the Blackout sale, how sick is that?? We do everything for you guys and really want you to take the chance to try out our products! We know you will love them. 

    I'VE NEVER SHOPPED AT WILD PURPOSE BEFORE, WHAT SIZE SHOULD I GO FOR?

    Take a look at our size guides below...

    MEN'S SIZE GUIDE
    WOMEN'S SIZE GUIDE

    ARE MY ITEMS RESERVED IN THE CART?

    Adding an item to your cart does not reserve the stock for your final checkout. Stock is only allocated once payment has been confirmed.

    If an item does happen to go out of stock by the time you reach checkout, we recommend proceeding with your payment for the remaining items in your cart. If you go back to add another item, you risk the website resetting your place in the queue.

    Please note that any items in your cart prior to the sale, will be removed when the website updates on November 25th at the launch of Blackout.

    ONE OF MY ITEMS HAS GONE OUT OF STOCK, AND NOW I DON'T WANT MY OTHER ITEM...

    Unfortunately, if an item does happen to go out of stock by the time you reach checkout, we don't currently have the functionality to remove any additional items from your basket.

    If you do try and remove an item, this will result in the website taking you back to your cart; resetting your place in the queue and putting your other items at risk as you begin the checkout process again.

    THERE IS A QUEUE AT CHECKOUT, SHALL I REFRESH THE PAGE?

    There may be a chance that you experience a queue during checkout, but please do not refresh the page as this will lose your place in the queue. We'll get you through as quickly as possible, but waiting time could be up to 45 minutes! 

    CAN I CANCEL MY ORDER?

    Please note that during the initial start-up period of Blackout, the functionality to cancel your order will be disabled.

    If upon receiving your order, you still no longer wish for the items, you're more than welcome to return them via our free returns portal.

    I’VE MADE A MISTAKE ON MY ORDER, CAN I CHANGE IT?

    Unfortunately, once an order has been placed it cannot be changed.

    But we recommend you to contact us as soon as possible so we can take a closer look at your case and see what we can do for you. 

    WHAT ARE THE SHIPPING PRICES?

    Shipping worldwide is $9.95 

    POSSIBLE SHIPPING DELAYS...

    Due to exceptional volumes during our sales, orders may take up to 3-5 working days to dispatch. We seriously appreciate your patience during this time.

    CAN I RETURN ITEMS FROM BLACKOUT IF THEY'RE NOT QUITE RIGHT?

    Yes! Our returns policy during Blackout will remain the same - you can still return an item if it's not quite right.

    Please note, we don't offer exchanges at the moment. For more information about our returns, please click here.

    For any queries you may have regarding returns, deliveries etc. please check out our general FAQs.

     

    DO YOU HAVE ANY QUESTIONS WE HAVEN’T ANSWERED? PLEASE COMMENT BELOW AND WE’LL GET BACK TO YOU AS SOON AS POSSIBLE!